Our caring and friendly, professional Admissions Staff is here to help guide you through the start of your treatment journey.
Referrals are accepted from hospitals, other treatment programs, employee assistance programs, private therapists, physicians, court officials, social workers, self-referrals and friends or family members, for potential patients 18 years of age or older.
We offer an initial consultation and pre-assessment through our national call center as well as with our on-site, local admissions advisors to discuss symptoms and to determine if treatment is advisable. If the need for treatment is established, then a recommendation regarding the appropriate level of care will be made. There is a phone assessment completed with each potential patient. Once they are scheduled for admission, they will be set with a date and time of arrival. Upon admission, there is another face-to-face assessment regarding comprehensive medical and drug history as well as a nursing assessment. Our Admissions Staff is here Monday – Friday from 8:00am – 10:30pm and from 9:00am – 10:30am on Saturday and Sunday. All after hours admissions will be handled by our on-site Nursing staff. Crisis response staff is available 24 hours a day, every day.
Wilmington Treatment Center bills on a service rendered basis. Our fees are based on the lowest possible charges consistent with sound financial planning. Wilmington Treatment Center contracts, as participating providers, with most insurance plans including (but not limited to) Blue Cross Blue Shield, UHC/UBH, Cigna, Medcost, Aetna, Magellan, Physicians Health Plan (PHP) and also is a TRICARE provider. We accept Medicare for the portions of our program that they reimburse. Any non-covered services and/or days are the patient’s financial responsibility. These arrangements must be made prior to admission to the facility. We also offer a private pay program. Our Admissions Staff will walk you through the process of accessing what your benefits are and can help you with financial arrangements.
We have partnered with American Healthcare Lending, to ensure as many families as possible are able to afford treatment.